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Customer Success Engineer

Experience: 
5+
 years
Location:
US

About ArmorCode

ArmorCode is a hyper-growth startup with a line-up of marquee customers that are an envy of even Fortune 500 companies. Our customers range from fast-paced digital native companies to #1 brands across three major global categories. 

ArmorCode provides the industry’s leading AppSecOps platform delivering AppSec at the speed of DevSecOps. Since its founding in 2020 in Palo Alto, California by serial entrepreneurs with a successful track record of starting and growing startups, ArmorCode has won numerous awards including SINET 16, Globee IT & Disruptor Awards, Hot Startup of the Year award, and the TiE50 Award. ArmorCode was spotlighted on the iconic Nasdaq tower and was included in Gartner's AppSec Hype Cycle under Application Security Orchestration and Correlation tool (ASOC) category.

Application security is one of the fastest growing sub-segments within the fast-growing cybersecurity market, and we are a clear market leader in our category because of the platform-based architecture. In a world that is getting digitally transformed, application visibility and application security posture management are foundational and are a perfect launch pad for long-term career success. At ArmorCode you will find passionate problem-solvers who embody our core values: Hunger, Humility, and Humanity.

Our Product

Agile DevOps, Cloud Deployment, Microservices and Open Source have all dramatically accelerated application delivery and complexity. Today’s AppSec teams depend on a collection of point security products and siloed manual processes. This leaves them struggling to gain the visibility, insight, and process scale they need to identify and protect the always changing and growing application risk surface. This resulting AppSec Chaos means applications ship fast without the assurance of shipping securely, leaving the organization at risk of breaches and losses.

The ArmorCode AppSecOps Platform is the solution to this challenge. We provide AppSec teams with the visibility, actionable insight, automation, and integration needed to build, deliver, and scale an effective and efficient AppSec program across the entire organization, as well as the DevSecOps pipeline.

ArmorCode's next-generation AppSecOps is the only platform that consolidates multiple key AppSec needs (Application Security Posture Management, Unified Vulnerability Management, DevSecOps Orchestration, and Continuous Compliance) into a single-pane-of-glass to minimize tooling and alerts while maximizing agility, efficiency, and cost-efficacy. With it, enterprises radically simplify and accelerate their application security while drastically cutting costs. Our platform is loved by global brands & category leaders, backed by leading VC firms, and powered by security experts.

Our Mission

ArmorCode's mission is to help organizations ship software fast and ship it securely, no matter where it is built, how it is built, or who builds it. We invite eager talent ready for this challenge to join our team and power our rocketship.

The role will play a key role in onboarding new customers successfully. Together with the Customer Success Manager, you will be responsible for ensuring a smooth onboarding process when it comes to the technical implementation of ArmorCode SaaS Platform. You will be working closely with Product Management and Engineering teams to ensure the feature requests are getting developed to meet customer use cases.


Compensation
– Competitive Package consisting of Base, Bonus, and Stock Options

What You'll Do:

  • Be the technical lead starting from kick-off call until the Platform is in production.
  • Work closely with our Dev to find the best setup for our customer integration needs
  • Oversee and support technical implementation tasks for new customers
  • Consult customers on architecture recommendations and implementation approaches
  • Play a key role helping our customers as a product expert with a strategic mind and high customer- service orientation
  • Develop partnership and be the expert for customers in case of integration, technical solutions, or security questions

Your Profile:

  • Excellent communication skills and enjoyment in working with customers directly
  • 5+ years of experience as a Technical Support Specialist, Software Test Engineer
  • Experience of working with Software as a Service (SaaS) preferably Security Software Company
  • Experience with Python Scripting, leveraging APIs for workflow automation
  • Knowledge of Single Sign on (SSO), OKTA
  • Experience in technical troubleshooting (product, software etc.)
  • Effectively keep track of customer requests
  • Excellent problem solver who can thrive in an unstructured environment
  • Articulate technical concepts or recommendations clearly to customers
  • You are a team player and enjoy fostering collaborative relationships with other departments
  • Bachelor's degree in computer science, coding boot camp, or equivalent work experience is a huge plus
Interested candidates may apply at
jobs@armorcode.io