Customer Support Associate

India - Remote

About ArmorCode

ArmorCode is a trailblazing force in the world of cyber security,embarking on a mission to empower security teams and organizations to usher in an era of secure and swift software deployment. Through its cutting-edge ArmorCode AppSecOps platform, the company seamlessly merges application security and infrastructure vulnerability management, creating a unified ecosystem that harmonizes security efforts. 

The ArmorCode platform integrates seamlessly into an organization's security framework, streamlining processes by consolidating, correlating, and orchestrating findings in a singular platform. This pivotal integration fuels enhanced visibility, flexible agility, and unparalleled collaboration between security and development teams. As a result, companies of all sizes amplify their security potency tenfold while optimizing the return on their existing security investments.

Distinguished by its remarkable growth trajectory, ArmorCode has swiftly ascended as a hyper-growth startup with an impressive roster of renowned clients. From agile digital pioneers to top-tier global brands spanning diverse sectors, ArmorCode boasts a spectrum of esteemed customers.

Notably recognized within the industry, ArmorCode has been awarded the prestigious 2022 SINET 16 and TiE 50 accolades. Its acclaim extends to Gartner's ASOC Hype Cycle report, affirming its pivotal role in the realm of Application Security Orchestration and Correlation. The company's achievements have been further underscored by repeated spotlights on the Nasdaq stage throughout 2022. Moreover, ArmorCode proudly lends its support as a sponsor of the illustrious AppSecCon 2022 and the 2023 Davos Cyber Future Dialogue in Switzerland.

Within the dynamic landscape of cybersecurity, ArmorCode stands out as a definitive frontrunner in the rapidly expanding domain of application security. The company's platform-based architecture secures its place as a market leader, offering innovative solutions to the ever-evolving challenges of cybersecurity.

At ArmorCode, the team comprises dedicated problem-solvers who epitomize the company's core values: Hunger, Humility, and Humanity. In this environment, innovation thrives, and the relentless pursuit of secure software deployment forges a path toward a safer digital future.

Our Product

Agile DevOps, Cloud Deployment, Microservices and Open Source have all dramatically accelerated application delivery and complexity. Today’s AppSec teams depend on a collection of point security products and siloed manual processes. This leaves them struggling to gain the visibility, insight, and process scale they need to identify and protect the always changing and growing application risk surface. This resulting AppSecChaos means applications ship fast without the assurance of shipping securely, leaving the organization at risk of breaches and losses.


The ArmorCode AppSecOps Platform is the solution to this challenge. We provide AppSec teams with the visibility, actionable insight, automation, and integration needed to build, deliver, and scale an effective and efficient AppSec program across the entire organization, as well as the DevSecOps pipeline.

ArmorCode's next-generation AppSecOps is the only platform that consolidates multiple key AppSec needs (Application Security Posture Management, Unified Vulnerability Management, DevSecOps Orchestration, and Continuous Compliance)into a single-pane-of-glass to minimize tooling and alerts while maximizing agility, efficiency, and cost-efficacy. With it, enterprises radically simplify and accelerate their application security while drastically cutting costs. Our platform is loved by global brands & category leaders, backed by leading VC firms, and powered by security experts.

Our Mission

ArmorCode's mission is to help organizations ship software fast and ship it securely, no matter where it is built, how it is built, or who builds it. We invite eager talent ready for this challenge to join our team and power our rocketship.

Job Description

  • Work closely with the engineering team to address technical and product-related queries from both customers and L1/L2 teams.
  • Replicate issues in test environments to diagnose and resolve.
  • Utilize SQL skills to extract data relevant to customer queries or issues.
  • Use REST APIs to diagnose and resolve integration or data flow challenges.
  • Have a good understanding of cloud concepts and provide support related to cloud-hosted applications.
  • Analyse logs to diagnose and troubleshoot issues, ensuring prompt resolution for customers.
  • Utilize proficiency in at least one programming or scripting language (e.g., Java,Python, Unix) to solve bugs.
  • Collaborate with cross-functional teams to escalate complex issues, ensuring prompt and accurate resolution for customers.
  • Leverage knowledge and experience with security tools like Software Composition Analysis(SCA), Static Application Security Testing (SAST), Dynamic Application Security Testing (DAST), etc., to provide guidance and support on usage of ArmorCode platform for their AppSec program.
  • Participate in triage calls and conduct root cause analysis to address underlying issues.
  • Document customer interactions, inquiries, and resolutions accurately and comprehensively in the customer support system.
  • Continuously update product knowledge to stay informed about new features, enhancements, and updates.
  • Contribute to the improvement of support processes and systems, Documentation, KB articles, identifying areas for enhancement and suggesting solutions to optimize customer support operations.
  • Handle challenging situations with resilience, remaining calm and professional while working in a fast-paced and dynamic environment.
  • customer-centric mindset, empathizing with customers and striving to provide exceptional service at all times.

Qualifications and Experience requirements

  • 6-8 years of experience in a technical support role, preferably in a technical environment.
  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • Strong verbal and written communication skills.
  • Proficiency in at least one programming or scripting language (e.g., Java, Python, Unix).
  • Experience with Web/Cloud hosted applications.
  • Familiarity with REST APIs and cloud concepts.
  • Demonstrated ability in log analysis.
  • Excellent analytical and problem-solving skills.
  • Experience with security tools such as Software Composition Analysis (SCA), Static Application Security Testing (SAST), Dynamic Application Security Testing (DAST).
  • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
  • Collaborative mindset with a focus on delivering a seamless customer experience.
  • Openness to feedback and continuous learning.
  • Detail-oriented and efficient in handling customer requests.

What We Offer

In addition to a competitive compensation package for this role, candidates will have an opportunity to directly and significantly influence application security space, and diversify skill sets by taking on new and exciting challenges.

  • Competitive salary and bonus
  • Stock options
  • Medical Insurance
  • Work from home Remote flexibility – Based at India

If you want to join a rocket ship that is on a hyper growth trajectory, send a note and your resume to

Interested candidates may apply at
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